She never responded to my emails or returned my phone call. After a few weeks, I started to email and call the new claim rep to get an update but could never get a hold of her. So I did.Īfter the 3rd time, i emailed the rep and told her I took the jeep and she said ok, she would get back to me. She then calls me and says she doesn't have any pics and that I need to go to the dealer again. Next thing i know, she is no longer on my claim and I get a new rep. After some back and forth, I said just repaint it. We met, he took several pictures and we even looked at other new black jeeps on the lot that had the same issue.Īfter that, the FCA rep acknowledged that it was a defect and asked me what I would like to do to resolve it. The claim rep said she never got them, so she called the dealer and spoke to one of the customer service people there and then called me back and told me to go back and ask for him specifically. I was asked to take it to any local jeep dealer and have them take pictures. I put in a claim with FCA probably in November of 2015. That made me look and sure enough I had the same problem. Started out probably a week or two after I got the jeep that I found a thread on this forum about the lack of paint around the hinges. So here has been my tale with FCA to date. I've seen pics of missing paint around the door hinges on this forum but not the other areas i mentioned. I was told the whole thing had to be repainted and would take a couple weeks which aggravates me because I won't have my jeep for a few weeks this summer. In addition to all the hinges, there is a lack of paint on the top of the front fender (you can see it in the gap between the front fender and the cowel) There was a lack of paint behind the door hinge pins, very little pain under the lip on both sides all along the top of the rear fenders where the soft top would hook under. Recently brought it to the dealer's body shop who had just repainted a black '16 JK with the same issues. I put in a claim with FCA back in November I believe and its been a very long and frustrating process but I think I'm finally on the right track. I quickly noticed what appeared to be a lack of paint around all the hinges on the doors as well as the hood. So I know this has been discussed before, but figured I'd give an update for anyone who is interested.
0 kommentar(er)
